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Junior Supporters Service Officer

Permanent employee, Full-time · Brussels
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Are you ready to be part of something great?
As a Supporters Service Officer, you will play a key role in ensuring our donors’ satisfaction and loyalty. As one of the organization’s primary points of contact, you’ll be responsible for answering questions, providing accurate information, and directing inquiries to the appropriate departments. This position reports directly to the Fundraising Director.
Deep dive into the role
  • Respond to Inquiries: Handle incoming calls and emails, provide prompt responses, or route inquiries to the right contacts.
  • Document Management: Send out various documents to our supporters (welcome packs, membership cards, tax attestations) on time and ensure information flows smoothly within the organization.
  • Database Accuracy: Keep our database updated by precisely integrating files and data to ensure its reliability.
  • Stay Informed and Share: Stay informed about our missions and campaigns to offer clear and accurate information.
  • External Coordination: Maintain positive relationships with external partners and suppliers.Maintaining good contacts with external suppliers and partners.
Who will you collaborate with
  • Your fellow Supporters Service team member
  • The fundraising team
  • Colleagues across the organization to create synergy
This is a good match for you if
  • You are motivated by donor satisfaction: You enjoy providing high-quality service and ensuring follow-up.
  • You are starting out or have relevant experience: This is an entry-level position and a great opportunity for motivated juniors; prior experience in Customer Care or Supporters Service is a plus (up-to 3years).
  • You are organized and detail-oriented: You can manage multiple priorities and plan effectively.
  • You have excellent communication skills: You communicate clearly and enthusiastically with our supporters, colleagues, and suppliers.
  • You are both autonomous and a strong team player: You thrive working independently and with others.
  • You are fluent in French and Dutch, with a good command of English.
  • You embrace WWF’s values: Courage, Integrity, Respect, and Collaboration.
Ready to join us in our mission? Here is what’s in it for YOU
  • A full-time, fixed-term contract (3 months) with potential to transition to a permanent position based on mutual positive feedback.
  • An attractive salary package for the sector including meal vouchers, group insurance, health insurance, 100% reimbursement of the costs of public transport, homeworking allowance,...
  • A flexible working environment: either from home with all the ad hoc IT equipment, or in our pleasant office in the heart of Brussels, easily accessible by public transport
  • Our policies and benefits reflect the importance of people being able to have a good work-life balance and being able to bring their ‘full self’ to work
  • The opportunity to contribute to the mission of WWF and to share our values that will be embedded in your work and behaviours.
 
WWF is an equal opportunity employer and committed to having a diverse workforce.
This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. Management reserves the right to review and revise this document at any time.
Apply for this job
Over ons
WWF believes  in a future where people and nature thrive, so we are committed to safeguarding  the natural world. WWF has teams of experts working in over 100 countries to  protect the natural resources that sustain and inspire us: our forests, rivers,  oceans, climate, food, and wildlife. WWF harnesses the collective power of  supporters around the world, communities, companies, and governments to create  real solutions for people and the planet. 
    
We are looking for knowledgeable, talented people who  are passionate about engaging and inspiring others. People who share our optimism that it is possible to change the world. People who are determined to make a difference.
    
If you consider joining our team, we invite you to  imagine a workplace where people come first - where collaboration is built on trust and the pursuit of fulfillment. At WWF, we believe that when we empower each other to be our authentic selves, we unlock the potential for incredible progress and impact. So, if you're looking for a community that values your unique strengths and encourages you to bring your best self to the table, look no further than the Panda Team. We can't wait  to see all that we can achieve together with YOU! 
Are you ready to be part of something great?
As a Supporters Service Officer, you will play a key role in ensuring our donors’ satisfaction and loyalty. As one of the organization’s primary points of contact, you’ll be responsible for answering questions, providing accurate information, and directing inquiries to the appropriate departments. This position reports directly to the Fundraising Director.
Deep dive into the role
  • Respond to Inquiries: Handle incoming calls and emails, provide prompt responses, or route inquiries to the right contacts.
  • Document Management: Send out various documents to our supporters (welcome packs, membership cards, tax attestations) on time and ensure information flows smoothly within the organization.
  • Database Accuracy: Keep our database updated by precisely integrating files and data to ensure its reliability.
  • Stay Informed and Share: Stay informed about our missions and campaigns to offer clear and accurate information.
  • External Coordination: Maintain positive relationships with external partners and suppliers.Maintaining good contacts with external suppliers and partners.
Who will you collaborate with
  • Your fellow Supporters Service team member
  • The fundraising team
  • Colleagues across the organization to create synergy
This is a good match for you if
  • You are motivated by donor satisfaction: You enjoy providing high-quality service and ensuring follow-up.
  • You are starting out or have relevant experience: This is an entry-level position and a great opportunity for motivated juniors; prior experience in Customer Care or Supporters Service is a plus (up-to 3years).
  • You are organized and detail-oriented: You can manage multiple priorities and plan effectively.
  • You have excellent communication skills: You communicate clearly and enthusiastically with our supporters, colleagues, and suppliers.
  • You are both autonomous and a strong team player: You thrive working independently and with others.
  • You are fluent in French and Dutch, with a good command of English.
  • You embrace WWF’s values: Courage, Integrity, Respect, and Collaboration.
Ready to join us in our mission? Here is what’s in it for YOU
  • A full-time, fixed-term contract (3 months) with potential to transition to a permanent position based on mutual positive feedback.
  • An attractive salary package for the sector including meal vouchers, group insurance, health insurance, 100% reimbursement of the costs of public transport, homeworking allowance,...
  • A flexible working environment: either from home with all the ad hoc IT equipment, or in our pleasant office in the heart of Brussels, easily accessible by public transport
  • Our policies and benefits reflect the importance of people being able to have a good work-life balance and being able to bring their ‘full self’ to work
  • The opportunity to contribute to the mission of WWF and to share our values that will be embedded in your work and behaviours.
 
WWF is an equal opportunity employer and committed to having a diverse workforce.
This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. Management reserves the right to review and revise this document at any time.
Apply for this job
About us
WWF believes  in a future where people and nature thrive, so we are committed to safeguarding  the natural world. WWF has teams of experts working in over 100 countries to  protect the natural resources that sustain and inspire us: our forests, rivers,  oceans, climate, food, and wildlife. WWF harnesses the collective power of  supporters around the world, communities, companies, and governments to create  real solutions for people and the planet. 
    
We are looking for knowledgeable, talented people who  are passionate about engaging and inspiring others. People who share our optimism that it is possible to change the world. People who are determined to make a difference.
    
If you consider joining our team, we invite you to  imagine a workplace where people come first - where collaboration is built on trust and the pursuit of fulfillment. At WWF, we believe that when we empower each other to be our authentic selves, we unlock the potential for incredible progress and impact. So, if you're looking for a community that values your unique strengths and encourages you to bring your best self to the table, look no further than the Panda Team. We can't wait  to see all that we can achieve together with YOU!
Are you ready to be part of something great?
As a Supporters Service Officer, you will play a key role in ensuring our donors’ satisfaction and loyalty. As one of the organization’s primary points of contact, you’ll be responsible for answering questions, providing accurate information, and directing inquiries to the appropriate departments. This position reports directly to the Fundraising Director.
Deep dive into the role
  • Respond to Inquiries: Handle incoming calls and emails, provide prompt responses, or route inquiries to the right contacts.
  • Document Management: Send out various documents to our supporters (welcome packs, membership cards, tax attestations) on time and ensure information flows smoothly within the organization.
  • Database Accuracy: Keep our database updated by precisely integrating files and data to ensure its reliability.
  • Stay Informed and Share: Stay informed about our missions and campaigns to offer clear and accurate information.
  • External Coordination: Maintain positive relationships with external partners and suppliers.Maintaining good contacts with external suppliers and partners.
Who will you collaborate with
  • Your fellow Supporters Service team member
  • The fundraising team
  • Colleagues across the organization to create synergy
This is a good match for you if
  • You are motivated by donor satisfaction: You enjoy providing high-quality service and ensuring follow-up.
  • You are starting out or have relevant experience: This is an entry-level position and a great opportunity for motivated juniors; prior experience in Customer Care or Supporters Service is a plus (up-to 3years).
  • You are organized and detail-oriented: You can manage multiple priorities and plan effectively.
  • You have excellent communication skills: You communicate clearly and enthusiastically with our supporters, colleagues, and suppliers.
  • You are both autonomous and a strong team player: You thrive working independently and with others.
  • You are fluent in French and Dutch, with a good command of English.
  • You embrace WWF’s values: Courage, Integrity, Respect, and Collaboration.
Ready to join us in our mission? Here is what’s in it for YOU
  • A full-time, fixed-term contract (3 months) with potential to transition to a permanent position based on mutual positive feedback.
  • An attractive salary package for the sector including meal vouchers, group insurance, health insurance, 100% reimbursement of the costs of public transport, homeworking allowance,...
  • A flexible working environment: either from home with all the ad hoc IT equipment, or in our pleasant office in the heart of Brussels, easily accessible by public transport
  • Our policies and benefits reflect the importance of people being able to have a good work-life balance and being able to bring their ‘full self’ to work
  • The opportunity to contribute to the mission of WWF and to share our values that will be embedded in your work and behaviours.
 
WWF is an equal opportunity employer and committed to having a diverse workforce.
This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. Management reserves the right to review and revise this document at any time.
Apply for this job
À propos de nous
WWF believes  in a future where people and nature thrive, so we are committed to safeguarding  the natural world. WWF has teams of experts working in over 100 countries to  protect the natural resources that sustain and inspire us: our forests, rivers,  oceans, climate, food, and wildlife. WWF harnesses the collective power of  supporters around the world, communities, companies, and governments to create  real solutions for people and the planet. 
    
We are looking for knowledgeable, talented people who  are passionate about engaging and inspiring others. People who share our optimism that it is possible to change the world. People who are determined to make a difference.
    
If you consider joining our team, we invite you to  imagine a workplace where people come first - where collaboration is built on trust and the pursuit of fulfillment. At WWF, we believe that when we empower each other to be our authentic selves, we unlock the potential for incredible progress and impact. So, if you're looking for a community that values your unique strengths and encourages you to bring your best self to the table, look no further than the Panda Team. We can't wait  to see all that we can achieve together with YOU!
Apply for this job
We are looking forward to hearing from you!
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