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Data & CRM Officer

Permanent employee, Full-time · Brussels
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Are you ready to be part of something great?
The Fundraising Department drives donor growth and loyalty to generate sustainable funding for nature conservation. As a Fundraising Data & CRM Officer, you are the data backbone of the team.
You ensure the quality, structure, and reliability of supporter data, act as Product Owner of Salesforce, and manage the fundraising reporting architecture in Power BI. By structuring and segmenting data, maintaining CRM processes, and enabling targeted selections and dashboards, you empower the Fundraising team and Data Analyst to run effective campaigns and make data-driven decisions.
Deep dive into the role
As Fundraising Data & Operations Officer you are responsible for: 
  • CRM & Salesforce ownership: you act as a Product Owner of Salesforce, translating fundraising needs into CRM improvements and coordinating with external providers and internal stakeholders
  • Data quality & database governance: you ensure data, quality, integrity and GDPR compliance, maintaining the supporter database as a reliable single source of truth
  • Reporting & dashboards (Power BI): you own the fundraising reporting architecture, building and maintaining Power BI dashboards that translate fundraising KPIs into actionable insights
  • Campaign data & segmentation: you support fundraising campaigns through audience segmentation, data selections and campaign tracking, enabling targeted and effective donor engagement
  • CRM development & migration projects: you contribute to CRM optimization, automation and the upcoming migration project, ensuring the system supports WWF’s future fundraising growth
This is a good match for you if
  • You hold a Bachelor’s or Master’s degree in a relevant field (such as Data Management, IT, Business, Marketing, Economics, or similar) or bring equivalent experience working with data, CRM systems, or reporting tools
  • You are fluent in Dutch or French, with a strong command of English
  • You have experience with CRM systems: ideally Salesforce, and you enjoy improving how systems support teams and processes
  • You are data-driven and detail-oriented: you like working with data structures, segmentation, data quality and databases
  • You have experience with reporting tools: experience with Power BI or similar BI tools is a strong asset
  • You translate needs into solutions: you can understand business needs and turn them into clear, functional requirements and system improvements
  • You enjoy collaboration: you work easily with different stakeholders varying from your fundraising team to external providers
  • You want your work to have an impact: you are motivated to contribute to the mission of WWF Belgium
Ready to join us in our mission? Here is what’s in it for YOU
  • A full-time, permanent contract 
  • An attractive salary package for the sector including meal vouchers, group insurance, health insurance, 100% reimbursement of the costs of public transport, homeworking allowance,...
  • A flexible working environment: either from home with all the ad hoc IT equipment, or in our pleasant office in the heart of Brussels, easily accessible by public transport
  • Our policies and benefits reflect the importance of people being able to have a good work-life balance and being able to bring their ‘full self’ to work
  • The opportunity to contribute to the mission of WWF and to share our values that will be embedded in your work and behaviours.
Apply for this job
About us
 WWF believes  in a future where people and nature thrive, so we are committed to safeguarding  the natural world. WWF has teams of experts working in over 100 countries to  protect the natural resources that sustain and inspire us: our forests, rivers,  oceans, climate, food, and wildlife. WWF harnesses the collective power of  supporters around the world, communities, companies, and governments to create  real solutions for people and the planet. 
    
We are looking for knowledgeable, talented people who  are passionate about engaging and inspiring others. People who share our optimism that it is possible to change the world. People who are determined to make a difference. 
    
If you consider joining our team, we invite you to  imagine a workplace where people come first - where collaboration is built on trust and the pursuit of fulfillment. At WWF, we believe that when we empower each other to be our authentic selves, we unlock the potential for incredible progress and impact. So, if you're looking for a community that values your unique strengths and encourages you to bring your best self to the table, look no further than the Panda Team. We can't wait  to see all that we can achieve together with YOU!
Are you ready to be part of something great?
The Fundraising Department drives donor growth and loyalty to generate sustainable funding for nature conservation. As a Fundraising Data & CRM Officer, you are the data backbone of the team.
You ensure the quality, structure, and reliability of supporter data, act as Product Owner of Salesforce, and manage the fundraising reporting architecture in Power BI. By structuring and segmenting data, maintaining CRM processes, and enabling targeted selections and dashboards, you empower the Fundraising team and Data Analyst to run effective campaigns and make data-driven decisions.
Deep dive into the role
As Fundraising Data & Operations Officer you are responsible for: 
  • CRM & Salesforce ownership: you act as a Product Owner of Salesforce, translating fundraising needs into CRM improvements and coordinating with external providers and internal stakeholders
  • Data quality & database governance: you ensure data, quality, integrity and GDPR compliance, maintaining the supporter database as a reliable single source of truth
  • Reporting & dashboards (Power BI): you own the fundraising reporting architecture, building and maintaining Power BI dashboards that translate fundraising KPIs into actionable insights
  • Campaign data & segmentation: you support fundraising campaigns through audience segmentation, data selections and campaign tracking, enabling targeted and effective donor engagement
  • CRM development & migration projects: you contribute to CRM optimization, automation and the upcoming migration project, ensuring the system supports WWF’s future fundraising growth
  • Stay up-to-date on WWF campaigns and initiatives to provide accurate, mission-aligned information.
  • Thank donors and build strong, lasting supporter relationships.
This is a good match for you if
  • You hold a Bachelor’s or Master’s degree in a relevant field (such as Data Management, IT, Business, Marketing, Economics, or similar) or bring equivalent experience working with data, CRM systems, or reporting tools
  • You are fluent in Dutch or French, with a strong command of English
  • You have experience with CRM systems: ideally Salesforce, and you enjoy improving how systems support teams and processes
  • You are data-driven and detail-oriented: you like working with data structures, segmentation, data quality and databases
  • You have experience with reporting tools: experience with Power BI or similar BI tools is a strong asset
  • You translate needs into solutions: you can understand business needs and turn them into clear, functional requirements and system improvements
  • You enjoy collaboration: you work easily with different stakeholders varying from your fundraising team to external providers
  • You want your work to have an impact: you are motivated to contribute to the mission of WWF Belgium
Ready to join us in our mission? Here is what’s in it for YOU
  • A full-time, permanent contract 
  • An attractive salary package for the sector including meal vouchers, group insurance, health insurance, 100% reimbursement of the costs of public transport, homeworking allowance,...
  • A flexible working environment: either from home with all the ad hoc IT equipment, or in our pleasant office in the heart of Brussels, easily accessible by public transport
  • Our policies and benefits reflect the importance of people being able to have a good work-life balance and being able to bring their ‘full self’ to work
  • The opportunity to contribute to the mission of WWF and to share our values that will be embedded in your work and behaviours.
Apply for this job
À propos de nous
 WWF believes  in a future where people and nature thrive, so we are committed to safeguarding  the natural world. WWF has teams of experts working in over 100 countries to  protect the natural resources that sustain and inspire us: our forests, rivers,  oceans, climate, food, and wildlife. WWF harnesses the collective power of  supporters around the world, communities, companies, and governments to create  real solutions for people and the planet. 
    
We are looking for knowledgeable, talented people who  are passionate about engaging and inspiring others. People who share our optimism that it is possible to change the world. People who are determined to make a difference. 
    
If you consider joining our team, we invite you to  imagine a workplace where people come first - where collaboration is built on trust and the pursuit of fulfillment. At WWF, we believe that when we empower each other to be our authentic selves, we unlock the potential for incredible progress and impact. So, if you're looking for a community that values your unique strengths and encourages you to bring your best self to the table, look no further than the Panda Team. We can't wait  to see all that we can achieve together with YOU!
Are you ready to be part of something great?
The Fundraising Department drives donor growth and loyalty to generate sustainable funding for nature conservation. As a Fundraising Data & CRM Officer, you are the data backbone of the team.
You ensure the quality, structure, and reliability of supporter data, act as Product Owner of Salesforce, and manage the fundraising reporting architecture in Power BI. By structuring and segmenting data, maintaining CRM processes, and enabling targeted selections and dashboards, you empower the Fundraising team and Data Analyst to run effective campaigns and make data-driven decisions.
Deep dive into the role
As Fundraising Data & Operations Officer you are responsible for: 
  • CRM & Salesforce ownership: you act as a Product Owner of Salesforce, translating fundraising needs into CRM improvements and coordinating with external providers and internal stakeholders
  • Data quality & database governance: you ensure data, quality, integrity and GDPR compliance, maintaining the supporter database as a reliable single source of truth
  • Reporting & dashboards (Power BI): you own the fundraising reporting architecture, building and maintaining Power BI dashboards that translate fundraising KPIs into actionable insights
  • Campaign data & segmentation: you support fundraising campaigns through audience segmentation, data selections and campaign tracking, enabling targeted and effective donor engagement
  • CRM development & migration projects: you contribute to CRM optimization, automation and the upcoming migration project, ensuring the system supports WWF’s future fundraising growth
This is a good match for you if
  • You hold a Bachelor’s or Master’s degree in a relevant field (such as Data Management, IT, Business, Marketing, Economics, or similar) or bring equivalent experience working with data, CRM systems, or reporting tools 
  • You are fluent in Dutch or French, with a strong command of English
  • You have experience with CRM systems: ideally Salesforce, and you enjoy improving how systems support teams and processes
  • You are data-driven and detail-oriented: you like working with data structures, segmentation, data quality and databases
  • You have experience with reporting tools: experience with Power BI or similar BI tools is a strong asset
  • You translate needs into solutions: you can understand business needs and turn them into clear, functional requirements and system improvements
  • You enjoy collaboration: you work easily with different stakeholders varying from your fundraising team to external providers
  • You want your work to have an impact: you are motivated to contribute to the mission of WWF Belgium
Ready to join us in our mission? Here is what’s in it for YOU
  • A full-time, permanent contract 
  • An attractive salary package for the sector including meal vouchers, group insurance, health insurance, 100% reimbursement of the costs of public transport, homeworking allowance,...
  • A flexible working environment: either from home with all the ad hoc IT equipment, or in our pleasant office in the heart of Brussels, easily accessible by public transport
  • Our policies and benefits reflect the importance of people being able to have a good work-life balance and being able to bring their ‘full self’ to work
  • The opportunity to contribute to the mission of WWF and to share our values that will be embedded in your work and behaviours.
Apply for this job
Over ons
 WWF believes  in a future where people and nature thrive, so we are committed to safeguarding  the natural world. WWF has teams of experts working in over 100 countries to  protect the natural resources that sustain and inspire us: our forests, rivers,  oceans, climate, food, and wildlife. WWF harnesses the collective power of  supporters around the world, communities, companies, and governments to create  real solutions for people and the planet. 
    
We are looking for knowledgeable, talented people who  are passionate about engaging and inspiring others. People who share our optimism that it is possible to change the world. People who are determined to make a difference. 
    
If you consider joining our team, we invite you to  imagine a workplace where people come first - where collaboration is built on trust and the pursuit of fulfillment. At WWF, we believe that when we empower each other to be our authentic selves, we unlock the potential for incredible progress and impact. So, if you're looking for a community that values your unique strengths and encourages you to bring your best self to the table, look no further than the Panda Team. We can't wait  to see all that we can achieve together with YOU! 
Apply for this job
We are looking forward to hearing from you!
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